Last Updated: 2025-05-16
This Privacy Policy explains how Abundly AI AB ("we," "us," or "our"), a company established under the laws of Sweden, collects, uses, shares, and protects personal information in connection with our AI Agent platform, related websites, and services (collectively, the "Services").
We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes our practices concerning the information collected when you use our Services.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Abundly AI AB
Norrtullsgatan 6
113 29 Stockholm
Sweden
We collect different types of personal information depending on how you interact with our Services:
We use your personal information for the following purposes:
We do not use your User Content for training AI models, improving our algorithms, or for any purpose other than providing the Services to you, unless you explicitly consent to such use.
We process your personal information on the following legal bases:
We process your personal information as necessary to perform our contract with you when you use our Services, such as:
We process your personal information based on our legitimate interests, which include:
We balance our interests against your rights and ensure our legitimate interests don't override your fundamental rights and freedoms.
We process certain personal information based on your consent, such as:
You have the right to withdraw your consent at any time.
We process your personal information when necessary to comply with legal obligations, such as:
We may share your personal information with the following categories of recipients:
We engage service providers to perform functions on our behalf, such as:
These service providers have access to personal information needed to perform their functions but are contractually prohibited from using it for other purposes. We maintain a current list of our subprocessors.
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., court or government agency).
We may disclose your personal information when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
We may share your personal information with third parties when you have given us your consent to do so.
We primarily store and process your personal information within the European Economic Area (EEA). However, for certain processing activities, your personal information may be transferred to and processed in countries outside the EEA.
When we transfer personal information outside the EEA, we implement appropriate safeguards to ensure that your personal information receives an adequate level of protection, such as:
You can request a copy of the safeguards we use to protect personal information transferred outside the EEA by contacting us using the details provided in the "Contact Us" section.
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
The specific retention periods depend on the nature of the information and the purposes for which it is used:
These retention periods align with those specified in our Data Processing Agreement. For customers who have accepted our DPA, the retention periods specified in the DPA will govern in case of any discrepancy.
If you are located in the EEA, UK, or Switzerland, you have certain rights regarding your personal information under applicable data protection laws:
You have the right to request information about how we process your personal information and to obtain a copy of the personal information we hold about you.
You have the right to request that we correct inaccurate or incomplete personal information we hold about you.
You have the right to request that we erase your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the data.
You have the right to request that we provide you with your personal information in a structured, commonly used, and machine-readable format and to transmit that information to another controller.
You have the right to object to the processing of your personal information in certain circumstances, including when we process your personal information for direct marketing purposes or when we process your personal information based on our legitimate interests.
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, unless such processing is necessary for entering into or performance of a contract, authorized by applicable law, or based on your explicit consent.
Where we process your personal information based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on your consent before its withdrawal.
To exercise your rights, please contact us using the details provided in the "Contact Us" section. We will respond to your request within one month, although we may extend this period by up to two additional months if necessary, taking into account the complexity and number of requests.
We may request specific information from you to help us confirm your identity and ensure your right to access your personal information or to exercise any of your other rights. This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
If you have concerns about how we process your personal information, please contact us first so that we can try to resolve your concerns. However, if you believe that we have not been able to address your concerns adequately, you have the right to lodge a complaint with a data protection authority in the EU member state where you reside, work, or where an alleged infringement of data protection law occurred.
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Our Services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we discover that a child under 18 has provided us with personal information, we will delete such information from our servers.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email (if you have provided one) or by means of a notice on our website prior to the change becoming effective. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.
The date at the top of this Privacy Policy indicates when it was last updated.
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at support@abundly.ai.
If you are an existing customer with a data protection query related to your use of our platform as a data controller, please refer to our Data Processing Agreement available at our DPA page.