Can different users use the same agents? How are access rights handled?

Yes! Multiple users can access the same agents — we even recommend it when collaborating on processes.

Access is controlled per agent with four levels: Admin (full control), Edit (modify agent), Use (chat only), or None (hidden). You can set a default for the whole team and override for specific users.

For details on organization roles, groups, and agent-to-agent access, see our Access Control documentation.