Features & Capabilities FAQs

As of now, we do not support external embedding of the agent chat widget, but it is on our roadmap.

Current alternatives

If you want external users to communicate with your agent today, you have these options:

Email integration

• Enable Send Email and Receive Email capabilities on your agent
• External users can interact with your agent via email
• The agent can receive emails and respond automatically

Custom API solution

• Use the agent's API for a custom integration
• Go to Agent Settings → API Access to get started
• Build your own interface that communicates with the agent

Future availability

We're actively working on chat widget embedding functionality. We'll notify customers when this feature becomes available.

Need help?

If you'd like to discuss alternative solutions for your specific use case, contact us at support@abundly.ai.

Yes! Multiple users can access the same agents — we even recommend it when collaborating on processes.

Access is controlled per agent with four levels: Admin (full control), Edit (modify agent), Use (chat only), or None (hidden). You can set a default for the whole team and override for specific users.

For details on organization roles, groups, and agent-to-agent access, see our Access Control documentation.

To create an agent: click New Agent in your dashboard and give it a name, or clone a pre-configured agent from our Use Cases. Then define what it should do, add capabilities (email, Slack, etc.), and test it. For detailed steps, see the Getting Started guide.

The AI model sometimes guesses the wrong language during auto-detection.

Solution: Go to your user settings and configure voice transcription to always use a specific language instead of auto-detect.

For more about voice input, text-to-speech, Walk & Talk mode, and phone calls, see our Voice Communication documentation.

There are two ways to give team members access:

1. Team-level: Go to Members in the main menu to add people to your organization
2. Agent-specific: Go to the agent's Settings → Team Access to control who can access that specific agent

Each agent has four access levels: Admin, Edit, Use, or None. You can set a default for all team members and override for specific users.

For details on roles, groups, and permissions, see our Access Control documentation.

Integrations connect your agent to external services like Slack, Google Drive, GitHub, etc. Toggle them on in the Capabilities section of your agent.

• Some work out of the box (e.g., web search, email) using platform-provided credentials
• Others require your authorization (e.g., Slack, Notion) via OAuth or API token
• On-demand: If your agent needs a capability it doesn't have, it will ask for it during the conversation

Credentials are stored securely and encrypted. For setup guides, authentication details, and extending with MCP servers, see our Integrations documentation.

The recommended approach is iterative refinement:

1. Chat with your agent and update instructions with more specific details
2. Be explicit about requirements (companies, time periods, formats, etc.)
3. Test and tweak — try 1-2 iterations before escalating

If you don't see improvement after a couple of attempts, contact support@abundly.ai with specific examples of the problems.

For tips on reducing costs and improving performance, see our Agent Optimization guide.

Abundly has comprehensive documentation available at docs.abundly.ai.

Documentation Sections

The documentation site covers:

• Introduction - Platform overview and getting started guides
• Features - Detailed information about agent capabilities, instructions, and communication
• Integrations - How to connect agents to external services
• Best Practices - Guidance on designing effective agents
• Use Cases - Real-world examples and applications
• Security - Enterprise security features and compliance
• API Reference - Technical API documentation
• Changelog - Platform updates and new features

Quick Links

• New to Abundly? Start with the Welcome page
• Want to build your first agent? See Getting Started
• Need help with integrations? Check the Integrations Overview

Video Tutorial

A 9-minute video walkthrough by Henrik Kniberg demonstrates the platform in action.

Still need help?

If you can't find what you're looking for in the documentation, contact us at support@abundly.ai.