Features & Capabilities FAQs

Not yet — embedding the chat widget on external websites is on our roadmap but not currently supported.

Current alternatives

• Email integration — Enable Send/Receive Email capabilities so external users can interact with your agent via email
• Agent API — Build a custom integration using the agent's API endpoint. Go to Agent Settings → API Access to get started

For details on the API approach, see our Agent API Endpoint documentation.

We'll notify customers when chat widget embedding becomes available. Questions? Contact support@abundly.ai.

Yes! Multiple users can access the same agents — we even recommend it when collaborating on processes.

Access is controlled per agent with four levels: Admin (full control), Edit (modify agent), Use (chat only), or None (hidden). You can set a default for the whole team and override for specific users.

For details on organization roles, groups, and agent-to-agent access, see our Access Control documentation.

To create an agent: click New Agent in your dashboard and give it a name, or clone a pre-configured agent from our Use Cases. Then define what it should do, add capabilities (email, Slack, etc.), and test it. For detailed steps, see the Getting Started guide.

There are two ways to give team members access:

1. Team-level: Go to Members in the main menu to add people to your organization
2. Agent-specific: Go to the agent's Settings → Team Access to control who can access that specific agent

Each agent has four access levels: Admin, Edit, Use, or None. You can set a default for all team members and override for specific users.

For details on roles, groups, and permissions, see our Access Control documentation.

Integrations connect your agent to external services like Slack, Google Drive, GitHub, etc. Toggle them on in the Capabilities section of your agent.

• Some work out of the box (e.g., web search, email) using platform-provided credentials
• Others require your authorization (e.g., Slack, Notion) via OAuth or API token
• On-demand: If your agent needs a capability it doesn't have, it will ask for it during the conversation

Credentials are stored securely and encrypted. For setup guides, authentication details, and extending with MCP servers, see our Integrations documentation.

The recommended approach is iterative refinement:

1. Chat with your agent and update instructions with more specific details
2. Be explicit about requirements (companies, time periods, formats, etc.)
3. Test and tweak — try 1-2 iterations before escalating

If you don't see improvement after a couple of attempts, contact support@abundly.ai with specific examples of the problems.

For tips on reducing costs and improving performance, see our Agent Optimization guide.

Abundly has comprehensive documentation available at docs.abundly.ai.

Documentation Sections

The documentation site covers:

• Introduction - Platform overview and getting started guides
• Features - Detailed information about agent capabilities, instructions, and communication
• Integrations - How to connect agents to external services
• Guides - Guidance on designing effective agents
• Use Cases - Real-world examples and applications
• Security - Enterprise security features and compliance
• API - Technical API documentation
• Changelog - Platform updates and new features

Quick Links

• New to Abundly? Start with the Welcome page
• Want to build your first agent? See Getting Started
• Need help with integrations? Check the Integrations Overview

Video Tutorial

A 9-minute video walkthrough by Henrik Kniberg demonstrates the platform in action.

Still need help?

If you can't find what you're looking for in the documentation, contact us at support@abundly.ai.