Support & Troubleshooting FAQs

Yes, the Abundly team identified and fixed several recurring issues with scheduled tasks that were causing some scheduled agent activities to not run as expected.

What was fixed

• Multiple recurring issues that prevented scheduled tasks from running properly
• All scheduled tasks should now be running as expected
• The fixes were implemented and tested by the development team

When it was fixed

• The fixes were implemented and went live on the morning of June 26, 2025
• All scheduled tasks should be functioning normally as of that time

If you're still experiencing issues

• Contact the support team at support@abundly.ai if you notice any scheduled tasks still not working properly
• Include details about which agent and what scheduled tasks are affected

The 'Overloaded' error occurs when Anthropic/Claude's servers are experiencing high traffic and are temporarily overloaded.

What this means

This error happens when:

• Anthropic/Claude's servers are at capacity
• There's high demand on the AI model infrastructure
• The servers are temporarily unable to process new requests

How to resolve it

Wait and retry:

• This is a temporary issue that usually resolves within 5-10 minutes
• Simply try creating your agent again after waiting a few minutes
• The error typically clears up on its own as server load decreases

If the problem persists:

• Wait 10-15 minutes and try again
• If you're still experiencing issues after 15+ minutes, contact our support team at support@abundly.ai

Why this happens

This error is on Anthropic's side (the AI model provider), not with Abundly's platform. It's similar to when a popular website gets too much traffic - the servers need a moment to catch up with demand.

Future improvements

We're working on making this error message clearer and more user-friendly to better explain what's happening and what to do next.

For technical support and assistance, we offer multiple ways to get help.

Email support

For technical support, please email our team at support@abundly.ai.

What to include

When contacting support, please include:

• A clear description of the issue
• Steps you have already tried
• Your account information (if applicable)
• Screenshots or error messages (if relevant)

Response time

We typically respond to support requests within 24 hours during business days. For urgent issues, please mention "URGENT" in your subject line.