Support & Troubleshooting FAQs

The 'Overloaded' error occurs when Anthropic/Claude's servers are experiencing high traffic and are temporarily overloaded.

What this means

This error happens when:

• Anthropic/Claude's servers are at capacity
• There's high demand on the AI model infrastructure
• The servers are temporarily unable to process new requests

How to resolve it

Wait and retry:

• This is a temporary issue that usually resolves within 5-10 minutes
• Simply try creating your agent again after waiting a few minutes
• The error typically clears up on its own as server load decreases

If the problem persists:

• Wait 10-15 minutes and try again
• If you're still experiencing issues after 15+ minutes, contact our support team at support@abundly.ai

Why this happens

This error is on Anthropic's side (the AI model provider), not with Abundly's platform. It's similar to when a popular website gets too much traffic - the servers need a moment to catch up with demand.

Future improvements

We're working on making this error message clearer and more user-friendly to better explain what's happening and what to do next.

For technical support and assistance, we offer multiple ways to get help.

Email support

For technical support, please email our team at support@abundly.ai.

What to include

When contacting support, please include:

• A clear description of the issue
• Steps you have already tried
• Your account information (if applicable)
• Screenshots or error messages (if relevant)

Response time

We typically respond to support requests within 24 hours during business days. For urgent issues, please mention "URGENT" in your subject line.

If you're getting 'Invalid or expired code' when trying to log in, this is typically caused by using an outdated verification code.

How verification codes work

Each new code invalidates previous ones:

• When you request a new verification code, all previously sent codes immediately become invalid
• Only the most recently sent code will work
• This is a security feature to prevent unauthorized access

Common causes of this error

Multiple code requests:

• If you request several codes in a row, only the latest one is valid
• Earlier codes in your email will no longer work

Email delivery delays:

• Sometimes there can be a delay between when you request a code and when the email arrives
• You might receive and try to use an older code that has already been replaced

How to resolve it

Find the most recent code:

1. Check your email for the most recently received verification code
2. Look at the timestamps to identify which code was sent last
3. Use only the most recent code

Request a fresh code:

1. If you've left the login page, go back and request a new verification code
2. Wait for the email to arrive
3. Use the new code immediately
4. Don't request additional codes while waiting

Verification code expiration

Verification codes typically expire 30 minutes after being sent, so make sure you're using a recent code even if it's the latest one you received.

Still having trouble?

If you continue to experience issues after trying these steps, contact our support team at support@abundly.ai for assistance with alternative login methods.