Use agents to deliver the service around your product
Abundly is built for B2B SaaS. Your teams build agents for sales, customer success and product, and you can deliver your professional services as software.
Service as Software
Turn your professional services into software
The next step for SaaS is to deliver the services around the product as software: onboarding, implementation, support and customer success, carried out by agents your own team builds and governs. You take on more of the work around your product, while the cost of delivering it goes down.
- Work you deliver around the product
- Cost of delivering it, per customer
- 1
Find the services to productise
Map the work your professional services and customer success teams repeat for every customer, and choose where agents can take it on.
- 2
Build the agents with your PS and CS teams
The people who deliver the service today turn what they know into agents for onboarding, implementation and support, on the same governed platform.
- 3
Measure what the agents take on
Track how much of the work agents carry out for each customer and each service, next to what it costs.
Across your company
Where SaaS companies put agents to work
Most SaaS companies start where the work repeats for every customer or every release.
Customer success
Agents that watch usage and account health, flag customers at risk and prepare the follow-up, so CSMs spend their time with customers.
Use cases
Professional services
Agents that carry out onboarding and implementation steps for every new customer, with your consultants reviewing the work.
Sales
Agents that find and research prospects, keep the CRM up to date and draft proposals for your sellers.
Use cases
Product and engineering
Agents that keep the backlog in order, prepare releases and watch for unusual usage in the product.
Use cases
Why Abundly
Why SaaS companies choose Abundly
Your teams build, IT governs
The people who know the work build the agents. Teams, limits and reviews keep IT in control as the number of agents grows.
GovernanceEuropean, ISO 27001 certified
Hosted in the EU, GDPR compliant and ready for the security reviews your own customers will ask about.
Trust centerA platform plus services
Add the Acceleration Package, and we work with your PS, CS and IT teams to get the first agents running.
Plans and pricing
Talk to us about agents in your SaaS company
Tell us where your teams spend the most time, and we will show you where agents can take on the work.