How do I add credits while on trial?

While on trial with remaining credits, you cannot directly purchase additional credits. The system only allows credit purchases after starting a paid subscription.

How the process works

When your team drops below 500 credits:

• A yellow warning appears: "Heads up. Your team is running low on credits. Start your subscription here."
• This link leads to the plans page
• Instead of "Manage subscription", the button will show "Start subscription now"

Starting your subscription:

• Click "Start subscription now" on your chosen plan
• Your trial ends immediately
• Your subscription starts
• You receive 5,000 credits instantly
• You can now purchase additional credits under the Credits tab

Alternative: Early activation

If you don't want to wait until you reach 500 credits, contact support@abundly.ai to enable early subscription activation. This allows you to start your subscription before hitting the 500-credit threshold.

What you keep

• All existing credits are preserved when you start your subscription
• No data or agent configurations are lost during the transition
• You gain access to ongoing credit purchases

Need help?

If you have questions about the trial-to-subscription process or need early activation, contact us at support@abundly.ai.